Terms and Conditions

10th March 2012
By

Development Terms & Conditions

Electric Studio Limited Internet/website development is subject to the following terms and conditions. These apply to the exclusion of all other terms and conditions unless stated otherwise in any official correspondence. These terms and conditions do not affect your statutory rights.

Definitions: In these terms “we/us/our” means Electric Studio Limited and “you” means the Client, whose name appears on the Electric Studio proposal/quotation. The “Contract” means the agreement between you and us based on correspondence indicating acceptance of our proposal/quotation. The “project” and/or “development” means the work to be carried out as specified in the Electric Studio proposal/quotation.

1. Variation
These terms and conditions may be subject to amendment from time to time. If these terms and conditions are altered you will be notified by email, letter or other appropriate medium. If you have any uncertainties about these conditions as they might apply to you or your project, it is your responsibility to clarify the situation by contacting us before your project commences.

2. Content
a) Unless otherwise agreed in your proposal/quotation or covering correspondence it is your responsibility to provide us with the required information about your business. Electric Studio Limited takes no responsibility for errors in content supplied by you.
b) You grant Electric Studio Limited permission to utilise logos and any other company identity for the purposes of the development.
c) You agree to indemnify Electric Studio Limited from any and all claims arising from your negligence or inability to obtain proper copyright permissions for any and all content supplied by you to us.
d) Unless otherwise agreed upon a design credit with a link to the Electric Studio Limited website will appear on the main home page of your website either in text or graphic format. The link will be in-keeping with the overall design of the site.
e) In the event that Electric Studio Limited is unable to complete a Website because of a lack of content (text and/or pictures) due to be supplied by you, then holding text will be added using industry standard “lorum ispsum” text and appropriate library pictures. At this point the Website will be considered completed and invoiced accordingly under our standard payment terms.

3. Design and development
a) We will provide you with our estimated timescale for progress and completion of the project and will use reasonable endeavours to meet those timescales.
b) We shall have no liability to you nor be deemed to be in breach of this Contract if we are delayed in performing or unable to perform any of our obligations under it due to circumstances beyond our reasonable control. This includes delays incurred by slow/failed communication or 3rd party server access issues.
c) The price quoted in your proposal/quotation is a fixed price for the works as specified in the proposal/quotation. If no additional features are requested during development the quoted price is the price you will pay. However, if additional features are requested additional charges may be made at our discretion.
d) If additional charges are deemed necessary at any stage in the development process we will always notify you beforehand and give you the option of either incurring the fees or declining the feature/work.

4. Payment
a) Development projects require a 50% deposit payment with order. This deposit must be received before project commencement. The balance of fees will be invoiced either on completion of the project or in accordance with the individual payment terms specified in your proposal/quotation.
b) Subsequent Annual Service Agreement payments will be invoiced thirty days in advance of the anniversary of the initial payment.
c) All fees referred to in the proposal and these terms are exclusive of Value Added Tax or its International equivalent.
d) If payments are not received by the due date for payment as stated on your invoice you may, at our discretion, be asked to pay us interest on the amount unpaid and a compensation fee in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002). Interest is charged at the annual rate of 8% above the act reference rate. The amount of compensation varies according to the overdue sum: For debts of less than £999.99 the compensation is £40.00; for debt of £1000.00 to £9999.99 the compensation is £70.00 and for debts greater than £10000 the compensation amount is £100.00.
e) If payments and subsequent late payment interest/compensation are not received by us by the due date(s) we reserve the right to suspend your Service Agreement and/or other services until such time as payment is received in full (without prejudice to any other remedy available to us).

5. Rights
a) You retain ownership of copyright, trademarks and other intellectual property rights in materials that you provide to us for use in the development.
b) All copyright, trade marks, patents created, developed, subsisting or used in or in connection with the design and development of the project will be transferred to you on settlement of all outstanding sums due.
c) Ownership of the Intellectual Property Rights of the development/programming code/design will remain with Electric Studio Limited until all outstanding sums due to Electric Studio Limited have been paid in full, whereupon ownership will transfer to you.
d) Intellectual Property Rights of the development/programming code/design are not transferable to any third parties and furthermore, any associated software/systems may not be re-distributed, sold or rented unless otherwise agreed by Electric Studio Limited in writing.

6. Cancellation
If you wish to cancel your project you are required to do so in writing giving 5 working days notice. Cancellation will only be effective on receipt of such notice. If the development is not complete at the time of cancellation you will be required to pay the balance incurred to date. Any payments already paid to Electric Studio Limited. are non-refundable.

7. Reservations
Electric Studio Limited reserves the right to withdraw services at any time subject to 28 days written notice. We also reserve the right to cancel your project if there are circumstances beyond our reasonable control which prevent us from completing the work.

8. Warranties
Electric Studio Limited makes no warranties of any kind, whether express or implied, for the services it provides other than for technical errors and oversights. Electric Studio Limited will not be responsible for any direct, indirect or consequential damages that may result from the use of its services, including loss of data resulting from delays, non-delivery or interruption in service. You acknowledge and agree that Electric Studio Limited cannot guarantee the absence of service interruptions caused by Acts of God or other circumstances beyond our control.

9. Indemnity
All services may be used for lawful purposes only. You agree to indemnify and hold Electric Studio Limited harmless from any claims resulting from your use of our service that damages you or any other party.

10. Liability
Our total liability to you in contract or in tort arising in connection with this Contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings nor for any other indirect or consequential loss.

11. Standard charges
In the absence of agreed rates our standard rates will apply.

Service and Support Agreement Terms & Conditions

Electric Studio Limited Service Agreements are subject to the following terms and conditions. These apply to the exclusion of all other terms and conditions unless stated otherwise in any official correspondence. These terms and conditions do not affect your statutory rights.

Definitions: In these terms “we/us/our” means Electric Studio Limited and “you” means the Client, whose details appear on the Service Agreement. The “Contract” means the agreement between you and us based on engagement/appointment correspondence. The “service” and/or “services” means the services provided as detailed in the quotation and/or Service Agreement.

1. Variation
These terms and conditions may be subject to amendment from time to time. If these terms and conditions are altered you will be notified by email, letter or other appropriate medium. If you have any uncertainties about these conditions as they might apply to you it is your responsibility to clarify the situation by contacting us before your services commence.

2. Payment
a) All quotations/invoices are subject to VAT at the standard rate.
b) Electric Studio Limited Service Agreements are annually renewable and payable in advance of your renewal date unless otherwise agreed in writing.
c) Electric Studio Limited Service Agreement payments will be invoiced thirty days in advance of the anniversary of the initial payment.
d) Payment must be received in full before the renewal date in order for service to continue uninterrupted.
e) At our discretion, if payments are not received by the due date for payment you may be asked to pay us interest on the amount unpaid and a compensation fee in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002). Interest is charged at the standard annual rate of 8% above the act reference rate. The amount of compensation varies according to the overdue sum: For debts of less than £999.99 the compensation is £40.00; for debt of £1000.00 to £9999.99 the compensation is £70.00 and for debts greater than £10000 the compensation amount is £100.00.
f) If payments and requested late payment interest/compensation are not received by us by the due date(s) we reserve the right to suspend your Service Agreement and/or other services until such time as payment is received in full (without prejudice to any other remedy available to us).

3. Content Updates
a) If your Service Agreement includes content updates requests to update your content may be made by telephone, email, fax or in writing.
b) Requests will normally only be dealt with during normal office hours (9:00am-5:00pm Mon-Fri).
c) In the case of an emergency we may be available out of office hours but no guarantee is provided.
d) When we receive your update request we will establish if the update falls within the scope of your Service Agreement, and if not, advise you of the cost of the update before starting work.
e) It is your responsibility to provide us with the required information to complete your update. Electric Studio Limited takes no responsibility for errors in content supplied by you for the website.
f) You grant Electric Studio Limited permission to utilise logos and any other company identity for the purposes of creating/modifying the website.
g) You agree to indemnify Electric Studio Limited from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.

4. Web Hosting
a) Technical specifications for the server equipment used to host your website are available on request. The exact specifications of your server may vary positively over time.
b) The amount of storage and allowed bandwidth usage (traffic throughput) on your web hosting account is specified in your Service Agreement. If the specified amount is exceeded we may contact you to arrange an appropriate increase in your fees. At our discretion this may result in an interim payment being required to continue service.
c) We reserve the right to suspend accounts which are deemed to be abusing our systems in any way.
d) FTP access details to your files are issued on request.
e) Where FTP access is granted to you or in the case of websites where we empower you to update the site yourselves Electric Studio Limited cannot be held responsible for the content displayed on your website. Furthermore, any use of Electric Studio web hosting services for holding and/or displaying offensive, illicit or otherwise illegal material will result in immediate suspension of the web hosting account pending investigation.
f) Under no circumstances will Telnet or SSH access be granted to end-users as this compromises server security.
g) Electric Studio Limited guarantees uptime and service as stated by your Service Agreement SLA. This guarantee operates to the exclusion of acts of God, Government regulation, terrorism, civil disorder or other factors over which Electric Studio Limited and partners have no control. In the unlikely event of our failure to uphold our SLA a refund will be offered in proportion to the amount of downtime incurred.

5. Email
a) POP3 and SMTP email accounts are provided as specified in your Service Agreement.
b) When embarking on a Service Agreement including email hosting you will be given the appropriate user name and password details for each account and the incoming (POP3) and outgoing (SMTP) mail server name.
c) Electric Studio Limited cannot and will not provide technical support for troubleshooting problems with your computer.
d) Requests for changes to user/password combinations will usually be actioned within 24 hours.
e) The use of Electric Studio hosting accounts for bulk emailing purposes is strictly prohibited in order to maintain server stability. We therefore operate a 20/minute, 1000/day email limit on all Service Agreement accounts. Any emails above this limit will be returned to sender.
f) Electric Studio Limited guarantees uptime and service as stated by your Service Agreement SLA. This guarantee operates to the exclusion of acts of God, Government regulation, terrorism, civil disorder or other factors over which Electric Studio Limited and partners have no control. In the unlikely event of our failure to uphold our SLA a refund will be offered in proportion to the amount of downtime incurred.
g) Where a junk/SPAM filter is provided Electric Studio will make every effort to provide a reliable service but due to the invasive nature of these messages we cannot and will not be held responsible for any genuine email messages inadvertently filtered out or any junk/SPAM which fail to be filtered out.

6. Domain Name(s)
a) Electric Studio Limited will advise clients on selecting domain names and register these for them as requested at current rates but cannot guarantee that a certain name will be available.
b) Electric Studio Limited reserve the right to make a small charge for any administrative work associated with subsequent hosting or domain name transfers into or out of our facilities.
c) Domain name renewals are made automatically as part of your Service Agreement unless we are notified in writing 28 days in advance of your renewal date.
d) Please note that we cannot accept responsibility if a domain name fails to be re-registered due to circumstances beyond our control.

7. Search Engine Promotion
Where Electric Studio Limited undertakes promotion of your website through Search Engine placement no guarantee is given that rankings can be achieved on particular Search Engines.

8. Website Traffic Statistics
a) If your Service Agreement includes website traffic statistics you will be given access to our statistics software. This can be accessed securely via any computer with an Internet connection using a unique username/password combination.
b) Should you suspect that your password has been compromised you can request a new password by email.
c) The statistics software displays information pertaining to your website visitors (ie origin, pages visited, total hits etc) but can only be used as a guide. We cannot be held responsible for any actions taken based on information gathered using this service.

9. Cancellation
If you wish to cancel your Service Agreement you are required to do so in writing before the annual renewal date of your Service Agreement. Cancellation will only be effective on receipt of such notice. Refunds for Service Agreement payments made or in progress will not be offered or made.

10. Internet Connection
Electric Studio Limited is not responsible for establishing or troubleshooting your Internet dial up facility which provides your Internet connection. This is the responsibility of your Internet Service Provider.

11. Reservations
Electric Studio Limited reserves the right to withdraw services at any time subject to 28 days written notice.

12. Warranties
Electric Studio Limited makes no warranties of any kind, whether express or implied, for the services it provides other than for technical errors and oversights. Electric Studio Limited will not be responsible for any direct, indirect or consequential damages that may result from the use of its services, including loss of data resulting from delays, non-delivery or interruption in service. You acknowledge and agree that Electric Studio Limited cannot guarantee the absence of service interruptions caused by Acts of God or other circumstances beyond our control.

13. Indemnity
All services may be used for lawful purposes only. You agree to indemnify and hold Electric Studio Limited harmless from any claims resulting from your use of our service that damages you or any other party.

14. Liability
Our total liability to you in contract or in tort arising in connection with this Contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings nor for any other indirect or consequential loss.

15. Standard charges
In the absence of agreed rates our standard rates will apply.

Retained Services Terms & Conditions

Electric Studio Limited Retained Services are supplied subject to the following terms and conditions. These apply to the exclusion of all other terms and conditions unless stated otherwise in any official correspondence. These terms and conditions do not affect your statutory rights.

Definitions: In these terms “we/us/our” means Electric Studio Limited and “you” means the Client. The “Contract” means the agreement between you and us based on engagement/appointment correspondence. The “service” and/or “services” means the services provided as detailed in the quotation and/or Service Agreement. “SEO Services” means Search Engine Optimisation Services provided by us to you.

1. Variation
These terms and conditions may be subject to amendment from time to time. If these terms and conditions are altered you will be notified by email, letter or other appropriate medium. If you have any uncertainties about these conditions as they might apply to you it is your responsibility to clarify the situation by contacting us before your services commence.

2. Payment
a) All quotations/invoices are subject to VAT at the standard rate.
b) Electric Studio Limited Retained Services are renewable monthly and payable in advance unless otherwise agreed in writing.
c) At our discretion, if invoices are not paid by the due date for payment you may be asked to pay us interest on the amount unpaid and a compensation fee in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002). Interest is charged at the standard annual rate of 8% above the act reference rate. The amount of compensation varies according to the overdue sum: For debts of less than £999.99 the compensation is £40.00; for debt of £1000.00 to £9999.99 the compensation is £70.00 and for debts greater than £10000 the compensation amount is £100.00.
d) If payments and requested late payment interest/compensation are not received by us by the due date(s) we reserve the right to suspend your Service Agreement and/or other services until such time as payment is received in full (without prejudice to any other remedy available to us).

3. Your Obligations
By engaging Electric Studio in the provision of Retained Services, you agree:
a) To supply FTP access to your web site for uploading new pages, and making other technical changes as required.
b) To authorise the use of all logos, trademarks, web site images, etc., for use in creating informational pages and any other uses as deemed necessary for search engine positioning and optimisation.

4. Acknowledgements

By engaging Electric Studio in the provision of Retained Services, you acknowledge:
a) Electric Studio has no control over the policies of search engines with respect to the type of sites and/or content that they accept now or in the future. Your website may be excluded from any directory at any time at the sole discretion of the search engine or directory.
b) Due to the competitiveness of some keywords/phrases, ongoing changes in search engine ranking algorithms and other competitive factors, Electric Studio does not guarantee positions or consistent results for any particular keyword, phrase or search term.
c) Some search engines and directories may take as long as 2 to 4 months, and in some cases longer, after submission to list your site.
d) Occasionally, search engines will stop accepting submissions for an indefinite period of time.
e) Occasionally, search engines will drop listings for no apparent or predictable reason. Often listings will “reappear” without any additional submissions.
f) It is your responsibility to provide us with the required information about your business. Electric Studio Limited takes no responsibility for errors in content supplied by you.
g) You agree to indemnify Electric Studio Limited from any and all claims arising from your negligence or inability to obtain proper copyright permissions for any and all content supplied by you to us.

5. 3rd Parties

Electric Studio is not responsible for changes made to the Web site by other parties. This includes changes that adversely affect the search engine rankings of your Web site.

6. Rights
You retain ownership of copyright, trademarks and other intellectual property rights in materials that you provide to us.

7. Cancellation
If you wish to cancel your Retained Services you are required to do so in writing 14 days before the renewal date. Cancellation will only be effective on receipt of such notice. Refunds for payments made or in progress will not be offered or made. If, we have unbilled work at the point of cancelling your Monthly agreement we reserve the right to invoice you for this work.

8. Reservations
Electric Studio Limited reserves the right to withdraw services at any time subject to 14 days written notice.

9. Warranties
Electric Studio Limited makes no warranties of any kind, whether express or implied, for the services it provides other than for technical errors and oversights. Electric Studio Limited will not be responsible for any direct, indirect or consequential damages that may result from the use of its services, including loss of data resulting from delays, non-delivery or interruption in service. You acknowledge and agree that Electric Studio Limited cannot guarantee the absence of service interruptions caused by Acts of God or other circumstances beyond our control.

10. Indemnity
All services may be used for lawful purposes only. You agree to indemnify and hold Electric Studio Limited harmless from any claims resulting from your use of our service that damages you or any other party.

11. Liability
Our total liability to you in contract or in tort arising in connection with this Contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings nor for any other indirect or consequential loss.

12. Standard charges
In the absence of agreed rates our standard rates will apply.

Consultancy Services Terms & Conditions

Electric Studio Limited Consultancy Services are supplied subject to the following terms and conditions. These apply to the exclusion of all other terms and conditions unless stated otherwise in any official correspondence. These terms and conditions do not affect your statutory rights.

Definitions: In these terms “we/us/our” means Electric Studio Limited and “you” means the Client. The “Contract” means the agreement between you and us based on engagement/appointment correspondence. The “service” and/or “services” means the services provided as detailed in the quotation and/or Service Agreement.

1. Variation
These terms and conditions may be subject to amendment from time to time. If these terms and conditions are altered you will be notified by email, letter or other appropriate medium. If you have any uncertainties about these conditions as they might apply to you it is your responsibility to clarify the situation by contacting us before your services commence.

2. Payment
a) All quotations/invoices are subject to VAT at the standard rate.
b) At our discretion, if invoices are not paid by the due date for payment you may be asked to pay us interest on the amount unpaid and a compensation fee in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002). Interest is charged at the standard annual rate of 8% above the act reference rate. The amount of compensation varies according to the overdue sum: For debts of less than £999.99 the compensation is £40.00; for debt of £1000.00 to £9999.99 the compensation is £70.00 and for debts greater than £10000 the compensation amount is £100.00.
c) If payments and requested late payment interest/compensation are not received by us by the due date(s) we reserve the right to suspend your Service Agreement and/or other services until such time as payment is received in full (without prejudice to any other remedy available to us).

3. Your Obligations
By engaging Electric Studio in the provision of Consultancy Services, you agree to supply us with access to your systems, tools, data and services by mutual consent, in order for us to conduct research or analysis as may be required within the scope of our remit.

4. Acknowledgements
By engaging Electric Studio in the provision of Consultancy Services, you acknowledge:
a) It is your responsibility to provide us with the required information about your business. Electric Studio Limited takes no responsibility for errors in content supplied by you.
b) You agree to indemnify Electric Studio Limited from any and all claims arising from your negligence or inability to obtain proper copyright permissions for any and all content supplied by you to us.

5. 3rd Parties
Electric Studio is not responsible for changes made to your web site or systems by other parties.

6. Rights
a) You retain ownership of copyright, trademarks and other intellectual property rights in materials that you provide to us.
b) If a Non-Disclosure Agreement is required, this can be supplied by us.

7. Cancellation
If you wish to cancel your Consultancy Services you are required to do so in writing before we commmence work. Cancellation will only be effective on receipt of such notice. Refunds for payments made or in progress will not be offered or made. If we have unbilled work at the point of you cancelling your arrangement we reserve the right to invoice you for this work.

8. Reservations
Electric Studio Limited reserves the right to withdraw services at any time subject to 14 days written notice.

9. Warranties
Electric Studio Limited makes no warranties of any kind, whether express or implied, for the services it provides other than for technical errors and oversights. Electric Studio Limited will not be responsible for any direct, indirect or consequential damages that may result from the use of its services, including loss of data resulting from delays, non-delivery or interruption in service. You acknowledge and agree that Electric Studio Limited cannot guarantee the absence of service interruptions caused by Acts of God or other circumstances beyond our control.

10. Indemnity
All services may be used for lawful purposes only. You agree to indemnify and hold Electric Studio Limited harmless from any claims resulting from your use of our service that damages you or any other party.

11. Liability
Our total liability to you in contract or in tort arising in connection with this Contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings nor for any other indirect or consequential loss.

12. Standard charges
In the absence of agreed rates our standard rates will apply.